student's satisfaction of educational facilities and services in faculty of paramedics at kermanshah university of medical sciences in 2011-2012

providing desirable services to students and meeting theirsatisfaction have always been taken into account by the authorities andpersonnel in higher education. the purpose of the present study was todetermine the student's satisfaction of the services provided in school ofparamedics at kermanshah university of medical sciences (spkums). this researchwas a descriptive-analytical cross-sectional study in which 349 students fromdifferent majors participated in 2011-2012. the instrument of data collectionwas a questionnaire by which the student's satisfaction for 4 domains includinglibrary, educational facilities (clinical skills center, laboratory,audio-visual), internet access, and educational counseling were investigated.data were analyzed by spss 16 software using chi-square test. the mean age ofthe students was 21±2that included 15.5% associate degree students and 84.5% bachelor degree students.total student's satisfaction in the four domains was 55.3% low, 41% average,and 3.7% high. there was a significant difference between student's totalsatisfaction and their academic years (p<0.001), major (p=0.001), andacademic level (p=0.015). none of the domains obtained a high score regardingthe student's satisfaction level.